We're here to help
Reach our support team by phone or email. We're available Monday through Friday during business hours.
Call Us
(844) 711-7467
Mon – Fri, 9AM – 5PM EST
Email Us
support@skyfichecking.com
We respond within one business day
Office
333 W Vine Street
Suite 1800
Lexington, Kentucky 40507
United States
Operating Hours
When we're available
For urgent wire transfer or fraud-related issues, please indicate the urgency when contacting us. Federal holidays may affect availability.
Self-Serve Resources
Find answers faster
How We Can Help
Common support topics
Account Setup
Opening an account, required documentation, identity verification, and onboarding questions.
ACH & Wire Transfers
Processing assistance, cutoff times, transaction status, return handling, and same-day ACH.
Pay-by-Bank
Payment link setup, customer experience, settlement timing, and fee questions.
Platform Support
Payment workflows, account configuration, permissions, and operational questions.
Compliance & FDIC
FDIC insurance coverage, regulatory compliance, reporting requirements, and security.
Fraud & Security
Suspicious activity, unauthorized transactions, wire fraud, and account security concerns.